IT&D have been recognised for their IT Service Management standard and awarded ISO/IEC20000 Full Recertification.
ISO/IEC 20000 is an internationally recognised standard for IT Service Management. To achieve certification and gain recertification, an organisation must evidence compliance with certain requirements that demonstrates IT industry best practice via an external audit.
Paul Busst, IT&D Operations Director, said
“This is an industry standard which is hard to achieve, and even harder to keep. Besides being a real test of our processes and procedures it’s also a clear indication of the level of professionalism of IT&D staff.”
The full recertification audit (originally planned for April 2020), was postponed due to the Covid-19 pandemic and took place remotely via Microsoft Teams this week.
Nigel Bowman (BSi External Auditor) particularly noted the knowledge and expertise demonstrated throughout the four-day audit. Nigel was very impressed with the level of commitment from managers and staff in delivering the services to such an extremely high standard. Nigel took the opportunity to say
‘’IT&D are head and shoulders above other similar organisations”
with their culture of managing risks and commitment to continuous improvement. Nigel would be happy to award us a “gold star” and further stated that it had been a pleasure to see constructive dialogue consistent throughout all disciplines, displaying best practice in IT Service Management.
Well done IT&D and in particular to all those who have been involved both in audit sessions and behind the scenes. A great team effort!
A technology investment from 2019 is now playing a key role in developing a new customer service strategy at Birmingham City Council.
"We will be bold in our ambition to be the best Digital Council to transform, support and enable the City to reach its potential."