Can YOU help us achieve world-class customer services?

A survey looking at Birmingham City Council's Customer Service Strategy launched this week!

Birmingham City Council's Customer Service Strategy sets out how we deliver a customer experience that exceeds customers’ expectations. And we know we must make sure that our Customer Service Strategy is part of our everyday working with customers.

To do this, we want everyone to tell us what they think of the strategy. Your views and comments can help us make sure we get the customer experience right for EVERYONE.

Via the Customer Service Strategy, we are committed to changing the things you tell us are essential.

We have developed a set of customer service principles, and we will hold ourselves and partners  who deliver services on our behalf accountable, to ensure we deliver on them. The principles are:

  • We will work better together with you.
  • Make quicker decisions for you.
  • Reduce your need to contact us.
  • Tell us once
  • Taking a proactive approach to customer services.

To support our principles, we have created four themes. These themes set out the types of things we will do to improve our customer service – and they are:

  • A customer-focussed council
  • A connected council
  • A smarter council
  • A connected city
  • We need YOU to tell us if we have got these right.

Many of us live in Brum and are customers of the council (as well as staff).  By completing the survey – plus, helping to promote it – we are helping our family, friend and neighbours, and all our diverse communities, get the best customer experience from the council.

The survey closes on Mon 27 September - please visit https://www.birminghambeheard.... to complete the survey.

  • We're recruiting!!

    Category: Transforming Services

    The Council's IT & Digital team are currently recruiting for a PMO Manager and two Senior Delivery Manager's -…

  • What are your views on the council’s online services?

    Category: Transforming Services

    Birmingham City Council is working on its new digital strategy and we invite you to participate in a 6-minute…

comments powered by Disqus