social tariff
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Doing it together: How we automated BCPs and built confidence along the way
By Azra Majid Part of the ‘Do It Together’ team’s original remit was to explore what MS Office 365 could offer identify what we could deliver ourselves, and when we’d need developers or Microsoft support. The ‘do it together’ element was to work collaboratively with users and help them develop their skills in the MS
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From Manual Mayhem to Intelligent Automation: The Journey of Digital Mail Indexing at BCC
September 2025 Where did it all start The Digital Mail Centre (DMC) at Birmingham City Council (BCC) was grappling with a mammoth task: manually indexing over 2,000 emails a day across Revenues and Benefits, Council Tax, and Business Rates. This repetitive process took over 10 staff and required meticulous attention to detail to ensure documents
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Celebrating the First Year of Foundry
May 2025 As we mark the first anniversary of Foundry, it’s a perfect time to reflect on our journey, celebrate our achievements, and look forward to the future. Foundry was established with a clear vision: to deliver value early and often by working on small, quick opportunities that solve real problems for the business and