Blog Two
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There’s an app for that! Making the DTS Tool Catalogue
By Ashlie Camp It is infuriating when you can’t find the tool you need and finding the right ones shouldn’t make your life MORE difficult. That’s why we’ve created and transformed the DTS tool catalogue from an overwhelming SharePoint page into a user-friendly Power App and it’s now available for anyone to use (or reuse!).…
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Introductory Tenancies Process (FoundryBUILD)
By Nathan Thomas – Senior Business Analyst Earlier this year, I was asked to lead on a project to improve how we manage introductory tenancies. The problem When someone becomes a council tenant, they start with a 12-month introductory period. At the end of those 12 months, their tenancy should automatically become secure and they…
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Doing it together: How we automated BCPs and built confidence along the way
By Azra Majid Part of the ‘Do It Together’ team’s original remit was to explore what MS Office 365 could offer identify what we could deliver ourselves, and when we’d need developers or Microsoft support. The ‘do it together’ element was to work collaboratively with users and help them develop their skills in the MS…
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From Manual Mayhem to Intelligent Automation: The Journey of Digital Mail Indexing at BCC
September 2025 Where did it all start The Digital Mail Centre (DMC) at Birmingham City Council (BCC) was grappling with a mammoth task: manually indexing over 2,000 emails a day across Revenues and Benefits, Council Tax, and Business Rates. This repetitive process took over 10 staff and required meticulous attention to detail to ensure documents…